OM DATTA CHILE AARTS

Our Promise

At PRIVACY POLICY

Effective Date: June 30, 2026

Introduction

Welcome to OM DATTA CHILE AARTS (“Company”, “Business”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share when interacting with our website, products, services, customer support channels, WhatsApp Business communications, Rich Communication Services (RCS), email, telephone, and other digital platforms.

This Privacy Policy explains how OM DATTA CHILE AARTS collects, uses, stores, processes, shares, and safeguards your personal information. It has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations governing electronic communications. It also reflects the requirements and best practices of the Meta WhatsApp Business Platform, Rich Communication Services (RCS), and applicable telecom operator policies.

By accessing our website, purchasing our products, contacting us, subscribing to our services, or communicating with us through WhatsApp Business, RCS, email, telephone, or any other communication channel, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue using our services.

1. Information We Collect

To provide our services efficiently, OM DATTA CHILE AARTS may collect different categories of information depending on how you interact with us.

A. Personal Information

We may collect information that directly identifies you, including:

  • Full name
  • Mobile number
  • Alternate contact number
  • Email address
  • Billing address
  • Shipping address
  • City, State, PIN Code, and Country
  • Business or organization name (where applicable)
  • Customer identification details provided voluntarily
  • Communication preferences

This information is generally collected when you:

  • Submit an enquiry
  • Place an order
  • Contact customer support
  • Register on our website
  • Subscribe to updates
  • Participate in promotions
  • Communicate through WhatsApp Business or RCS

B. Device & Technical Information

When you use our website or digital services, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device model
  • Language preferences
  • Screen resolution
  • Internet Service Provider
  • Device identifiers (where permitted)
  • Website usage statistics
  • Date and time of access
  • Referral URLs
  • Error logs and diagnostic information

This information helps us improve website performance, maintain security, and optimize the user experience.

C. Cookies & Similar Technologies

Our website may use cookies and similar tracking technologies to:

  • Remember your preferences
  • Maintain session information
  • Improve website functionality
  • Analyze visitor behavior
  • Measure website performance
  • Personalize user experiences
  • Enhance security

Users may manage or disable cookies through their browser settings; however, doing so may affect certain website features.

D. WhatsApp Business & RCS Message Data

When you communicate with us through WhatsApp Business or RCS, we may process:

  • Mobile number
  • Display name
  • Message content
  • Attachments shared voluntarily
  • Media files
  • Delivery status
  • Read receipts (where supported)
  • Time and date of messages
  • Customer support conversations
  • Service requests
  • Transactional communication history
  • Opt-in and opt-out records

We process this information only to the extent necessary to provide customer support, fulfill orders, send requested communications, comply with legal obligations, and maintain service quality.

E. Transaction Information

If you purchase products or services from OM DATTA CHILE AARTS, we may collect:

  • Order details
  • Product information
  • Invoice records
  • Payment status
  • Billing information
  • Delivery information
  • Refund records
  • Customer communication relating to transactions

Payment card information is generally processed by authorized third-party payment service providers. We do not intentionally store complete debit card, credit card, or banking credentials unless required by applicable law or contractual obligations.

2. Purpose of Data Collection

OM DATTA CHILE AARTS collects personal information only for legitimate business purposes, including:

  • Processing enquiries and customer requests
  • Delivering products and services
  • Managing customer accounts
  • Providing technical support
  • Responding to customer queries
  • Verifying customer identity where necessary
  • Processing payments
  • Issuing invoices
  • Managing deliveries
  • Sending order confirmations
  • Providing transactional notifications
  • Sending service updates
  • Improving website performance
  • Conducting analytics
  • Preventing fraud and abuse
  • Maintaining platform security
  • Meeting legal and regulatory obligations
  • Communicating through WhatsApp Business and RCS after obtaining appropriate consent where required
  • Maintaining customer relationship records
  • Handling complaints and dispute resolution
  • Conducting internal business administration

We collect only the information reasonably necessary for these purposes and strive to minimize the amount of personal data processed.

3. Consent for WhatsApp & RCS Data Processing

OM DATTA CHILE AARTS respects your communication preferences and processes WhatsApp Business and RCS data responsibly.

By initiating communication with us, opting in through our website, submitting a form, placing an order, scanning a QR code, or otherwise providing your contact details for messaging purposes, you consent—where required by applicable law—to receive communications from us through WhatsApp Business and/or RCS.

Such communications may include:

  • Order confirmations
  • Order status updates
  • Appointment reminders
  • Delivery notifications
  • Customer support responses
  • Account-related alerts
  • Service announcements
  • Promotional offers and marketing messages (only where you have provided the necessary consent)

You may withdraw your consent for promotional communications at any time by using the unsubscribe mechanism provided, replying with an opt-out request where supported, or contacting us using the details in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal, nor will it prevent us from sending essential transactional or legally required communications.

4. Legal Basis for Processing

OM DATTA CHILE AARTS processes personal information only where there is a lawful basis to do so under applicable Indian law.

Depending on the circumstances, processing may be based on:

  • Your consent
  • Performance of a contract or steps taken prior to entering into a contract
  • Compliance with legal or regulatory obligations
  • Protection against fraud, unauthorized access, or misuse
  • Legitimate business interests that are not overridden by your rights and freedoms
  • Compliance with court orders, lawful government requests, or regulatory directions

Where consent is the basis for processing, you may withdraw it subject to applicable legal or contractual limitations.

5. How We Use Collected Data

The information collected by OM DATTA CHILE AARTS may be used for the following purposes:

  • Providing requested products and services
  • Processing and fulfilling orders
  • Managing customer relationships
  • Responding to enquiries
  • Delivering customer support
  • Sending invoices and receipts
  • Managing warranties or after-sales services, where applicable
  • Sending order tracking information
  • Verifying customer identity
  • Detecting suspicious or fraudulent activity
  • Improving website functionality and user experience
  • Conducting internal audits and analytics
  • Monitoring system performance
  • Complying with legal obligations
  • Maintaining communication records
  • Sending service-related notifications
  • Conducting customer satisfaction surveys
  • Sending promotional communications only where permitted by law and with appropriate consent where required
  • Protecting our legal rights and enforcing our Terms & Conditions

We do not sell personal information to third parties.

6. Data Retention & Deletion

OM DATTA CHILE AARTS retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on the nature of the information, contractual requirements, tax regulations, accounting obligations, legal claims, dispute resolution, and security considerations.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with our internal data retention practices and applicable legal requirements.

Where deletion is not immediately possible due to technical, legal, or regulatory reasons, access to the information will be restricted until deletion can be completed.

7. Data Sharing with Third Parties

OM DATTA CHILE AARTS may share personal information only where necessary to operate our business, provide requested services, or comply with legal obligations.

Depending on the services used, information may be shared with:

  • Meta Platforms for WhatsApp Business messaging and related communication services.
  • Google where its services are used for analytics, website functionality, cloud infrastructure, email, or related business operations.
  • Telecom operators and RCS service providers for the delivery of business messaging.
  • Payment gateway providers for processing authorized payments.
  • Courier and logistics partners for order delivery.
  • Information technology service providers, hosting providers, and cloud infrastructure vendors.
  • Professional advisers, auditors, accountants, or legal consultants where necessary.
  • Government authorities, regulators, courts, or law enforcement agencies when required by law.

We require third-party service providers to handle personal information responsibly, implement appropriate security measures, and process data only for authorized purposes.

We do not disclose personal information for unrelated commercial purposes or sell customer data to third parties.

8. Security Measures & Encryption

OM DATTA CHILE AARTS takes the security of your personal information seriously and implements appropriate technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Our security measures may include:

  • Secure server infrastructure
  • Role-based access controls
  • Strong authentication mechanisms
  • Encryption of data in transit using industry-standard protocols where applicable
  • Firewalls and network security controls
  • Anti-malware and threat detection systems
  • Periodic software updates and security patches
  • Backup and disaster recovery procedures
  • Monitoring for suspicious activity
  • Employee confidentiality obligations and access restrictions

Communications transmitted through the Meta WhatsApp Business Platform benefit from the security architecture provided by the platform, including end-to-end encryption where applicable under Meta’s services. RCS communications are processed in accordance with the capabilities and security standards supported by participating operators and devices.

While we strive to protect personal information using commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security, and users are encouraged to take reasonable precautions to protect their own devices, passwords, and communication channels.

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